How booking works
Five steps, one contact, no payment up front. Here is what happens between your enquiry and the invoice — and what you hear from us at each stage.
From enquiry to journey
- 01
Send the enquiry
In the price calculator or on the phone. We need the date, time, start, destination and number of people. Enter intermediate stops straight away — then they are in the quote.
- 02
Receive the quote
Usually immediately, at the latest on the next working day. With the vehicle type, the total price and every item that could be added. Non-binding and with no account required.
- 03
Confirm
A reply by email is enough. That blocks the vehicle for you. We do not ask for a deposit.
- 04
Before the journey
The day before or on the day itself we send the number plate, vehicle type and the driver’s phone number. Live tracking starts 30 minutes before departure.
- 05
After the journey
The invoice comes by email and is usually due seven days later. With a cost centre or purchase order number if you want.
How far ahead should you enquire
The earlier, the more certain you are of the vehicle you want. For school trips in early summer and for trade fair dates, several months of lead time pays off — practically every coach in Berlin is out on the road then.
Short notice often works anyway. If your trip is within the next seven days, call directly rather than using the online calculator. On the phone we can see straight away what is free, and we save you waiting for a quote that turns out not to fit.
What we do not do: confirm journeys for which there is no vehicle, in the hope that something will turn up. An honest no is faster than a yes that collapses.
On departure day
We are there before the agreed time. Loading is part of the journey.
What we need for a good quote
The more of this is in the enquiry, the more accurate the price.
- Date and timeDeparture and planned return. For multi-day trips, the overnight locations.
- Route with stopsStart, destination and everything in between. A stop added later costs time nobody planned for.
- Numbers including accompanying adultsEvery passenger needs a seat — teachers, supervisors and tour guides count.
- Special luggageSports equipment, instruments, stage gear. Tell us in advance and we plan the space in.
A contact, not a ticket system
You deal with the same person from the enquiry to the invoice.
A price in one minute
Enter the route, pick a bus, get a quote. Usually straight away.
Common questions
Is the quote binding?
For us yes, within the stated validity. For you no — you confirm if you want to. You do not need an account for it.
How quickly do I get an answer?
Through the price calculator, usually immediately. For more complex enquiries — shuttles, multi-day trips, many stops — at the latest on the next working day, because there a person looks at it rather than a formula.
Can I book by phone?
Yes. Some people prefer it, and for short-notice trips it is the faster route anyway. We send the confirmation in writing afterwards.
What if details still change?
No problem, as long as the change does not burst the vehicle. Times, stops and small changes to numbers we adjust without any change to the price.