Service & help
Here is what you want to know before and after booking — from how it works to the cancellation terms to whether the dog can come along. If something is missing, call us.
What is it about?
Common questions
The questions we are asked most often.
AnsehenHow booking works
From enquiry to invoice in five steps.
AnsehenCancellation & changes
Free of charge up to 14 days ahead.
AnsehenLuggage, pets & children
What can come along and what needs agreeing first.
AnsehenContact
Phone, email and office hours.
Ansehen
From the call to the journey home
The shortest route to an answer
Call us. It sounds old-fashioned, but for almost any question it is the fastest way — especially if the trip is at short notice or has something unusual about it. On the phone we can see straight away which vehicles are free, and save you waiting for a quote that turns out not to fit.
If you would rather write: the email lands with the same person who answers the phone. There is no ticket system passing things along and no hold music. On weekdays between 9 and 17 we usually reply within a few hours.
For anything standard — route, date, group size — the price calculator is quickest. In most cases it produces a quote immediately.
What is here and what is in the terms
The service pages set out how it works in practice: how a booking runs, the cancellation deadlines with actual percentages, and the rules on luggage, children and pets. That is the short version, the one you need before booking.
The terms and conditions are the long version. They do not contradict what is written here — they are simply more precise and also cover the cases that come up rarely. If you find a discrepancy, write to us; one of the two texts is then wrong and we will correct it.
What stays the same in both versions: you do not pay up front, and there are no items that only appear on the invoice.
A price in one minute
Enter the route, pick a bus, get a quote. Usually straight away.
Common questions
When can we reach you?
On the phone weekdays from 9 to 17. We usually answer emails within a few hours. For journeys already under way we are reachable outside those times too — the number is in your booking confirmation.
I have already booked and something has changed.
Just get in touch. Times, intermediate stops and small changes to passenger numbers we adjust without any change to the price. Moving the date is free as well, as long as a suitable vehicle is available.
Is there an emergency contact on the day?
Yes. On the day of travel you get the driver’s phone number and the live tracking link. If something comes up, you reach the person at the wheel directly rather than a switchboard.
Where do I find my invoice?
It arrives by email after the trip. If you need it again or the billing details have to change, drop us a line — that takes five minutes.